FAQ for bookings
I LOST MY TICKETS, WHAT TO DO?
When you deleted you ticket(s) by accident from you mail, or you can’t find the tickets anymore, you can request them here.
To request the ticket(s), you will be asked for your mail address and order number. Fill in the mail address you used when you bought your tickets. You can find the order number on your bank statement.
When you can (temporary) locked out of your mail address, you can still request your tickets. If you don’t remember the mail address you used for buying the ticket(s), please contact our support desk.
I DIDN'T RECEIVE MY TICKET?
Please always check you spam folder of your email-box. If the tickets are not in you spam folder, please see the first question of this page ‘I lost my ticket. What to do ?’ to request your ticket.
CAN I CANCEL MY TICKETS I ORDERED?
No, you can not cancel the tickets you bought.
CAN I TRANSFER OR RESELL MY TICKET?
Tickets can not be resold by an individual. It is possible to transfer your ticket to a colleague, but only after having had contact with our offices. Please not that when you transfer your ticket we have to receive the new name for the participant of the course. Make not that we as a company will not refund your payment, this is something the transferee should organise with the new participant of the course.
MY PAYMENT HAS BEEN REFUSED OR CANCELED. WHAT TO DO?
It is possible that your payment can not be finished. This problem can have different causes. A malfunction at the bank, or not enough balance. Please always check if you bank account is not debitted before ordering your tickets again. When paying with creditcard and Paypal, the payment can take more time. If you still have problems regarding ordering a ticket, please contact our support desk.
THE COURSE IS CANCELED. WHAT TO DO?
When the event is canceled, you will always receive a message from us. In this message you will find the procedure regarding the refund. When you did not receive a message within one week after the canceled event, please contact our office.
CAN MY TICKETS BE SCANNED OF MY MOBILE?
Yes, that is possible. Make sure the smartphone screen is not cracked and make sure the contrast is very high. In all other cases we recommend to print your ticket(s).
I RECEIVED A DISCOUNT CODE, HOW CAN I USE IT?
When you received a discount code, you can claim the discount by filling the code in the last step when ordering your ticket(s). Please notice: fill in the discount code before you click on the payment button. It is not possible to refund the discount after you ordered the ticket(s).
HOW TO USE A VOUCHER?
There is the possibility to add one or more vouchers to the ticket. These vouchers can be used to buy merchandise, products, services or tickets with a discount.
The vouchers says how and where it can be used. Depending on the voucher type, it can be online, a shop or during the event itself. When there is a (bar)code on the voucher, the voucher can only be used one time. When there is no (bar)code on the voucher you can use it multiple times.